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Sludge Finder steps you through the NSW Government sludge audit method to help you identify,
quantity and remove sludge in your government services.
Sludge describes the frictions that make it difficult for customer to achieve their goals.
Sludge can impact customer satisfaction, effort, trust and access to services.
Sludge Finder is available to NSW public servants only.
Contact the NSW Behavioural Insights Unit if you are having trouble signing in.